Terms of Service
Your rights and responsibilities when using LissnUp
Please read these terms carefully. By using LissnUp's anonymous listening services, you agree to these terms and conditions.
Terms of Service
Important Points
Age requirement:
18+ only
Not therapy:
LissnUp provides peer listening support, not professional mental health treatment
Emergency situations:
Contact 911 or crisis hotlines - we're not equipped for emergencies
Your responsibilities:
Treat others respectfully, maintain appropriate boundaries, don't record sessions
Account terms:
Monthly billing, cancel anytime, 7-day refund for first-time users
Session rules:
Either party can end anytime, no recordings without consent, maintain confidentiality
Eligibility & Account Creation
Who Can Use LissnUp
- Must be 18 years of age or older
- Mentally and emotionally capable of participating
- Able to provide informed consent
- Not barred by law from using the services
Account Responsibilities
- Provide accurate registration information
- Keep username and password confidential
- Notify us immediately of unauthorized use
- Update information to keep it current
Service Description
LissnUp provides: Peer listening support and emotional connection
LissnUp does NOT provide: Professional therapy, medical advice, or crisis intervention
What to Expect
- Trained listeners who provide compassionate support
- Confidential sessions (text or voice)
- No recordings unless all participants consent
- Ability to end sessions anytime
Subscriptions & Billing
Payment Terms
- Monthly automatic renewal until cancelled
- Charged 24 hours before renewal
- Responsible for all charges until cancellation
- No refunds except as specified
Refund Policy
- First-time users: Full refund if cancelled within 7 days
- Existing users: No refunds, but service continues until period ends
- Material breach by LissnUp: Pro-rated refund after 45-day cure period
Important Limitations
Not Professional Mental Health Services
LissnUp is not therapy, counseling, or medical treatment. We don't diagnose, treat, or provide clinical interventions.
When to Seek Professional Help
- Mental health crisis or emergency
- Suicidal thoughts or self-harm urges
- Persistent mental health concerns
- Need for clinical diagnosis or treatment
Emergency Contacts
- Emergency: Call 911
- Suicide Prevention: Call or text 988
- Crisis Text Line: Text HOME to 741741
Your Responsibilities
During Sessions
- Treat all participants with respect and dignity
- Maintain appropriate boundaries
- Don't record without explicit consent
- Keep shared information confidential
- Don't provide professional services unless licensed
Platform Use
- Comply with all applicable laws
- Don't use for unlawful purposes
- Don't impersonate others
- Don't transmit harmful or offensive material
- Don't interfere with platform security
Account Termination
We may terminate your account for:
- Violation of these terms
- Behavior that poses safety risks
- Legal requirements
- If service becomes commercially unviable
Legal Information
Governing Law
These terms are governed by Pennsylvania law, USA.
Dispute Resolution
Disputes resolved through binding arbitration in Pittsburgh, Pennsylvania. No class action suits permitted.
Claims Timing
Any claims must be filed within one (1) year of when they arise.
Contact Us
General questions: connect@lissnup.com
Legal matters: Legal Counsel at address TBD
Last updated: June 5, 2025