
Understanding Our Services
Service limitations and important information
LissnUp provides peer emotional support and listening. Please read this important information about our service limitations and when to seek professional help.
Important Disclaimer
NOT PROFESSIONAL THERAPY
LissnUp provides peer listening support and emotional connection.
We are NOT:
- Licensed therapists or counselors
- Medical professionals
- Crisis intervention specialists
- A replacement for professional mental health care
WHEN TO SEEK PROFESSIONAL HELP
Please contact licensed professionals for:
- Mental health diagnosis or treatment
- Medication management
- Persistent depression, anxiety, or other conditions
- Suicidal thoughts or self-harm urges
- Substance abuse issues
- Trauma or PTSD treatment
- Eating disorders
- Severe mental health conditions
EMERGENCY SITUATIONS
If you're in immediate danger or crisis:
🚨 Call 911
For emergencies and immediate danger
☎️ Call 988
Suicide & Crisis Lifeline (24/7)
💬 Text HOME to 741741
Crisis Text Line (24/7)
🏥 Go to nearest ER
For immediate medical/psychiatric help
YOUR RESPONSIBILITY
Personal Safety & Well-being
- You're responsible for your own safety and mental health
- Don't make major life decisions based solely on LissnUp conversations
- Consult qualified professionals for important decisions
- Share personal information thoughtfully and carefully
- Recognize your own limits and seek help when needed
Getting Professional Support
We strongly encourage you to:
- Speak with a licensed mental health professional if you have serious concerns
- Continue any existing therapy or treatment
- Use LissnUp as a supplement to, not replacement for, professional care
- Discuss your LissnUp experience with your healthcare providers
SESSION LIMITATIONS
What to Expect
- Sessions may bring up difficult emotions or memories
- Listeners provide support, not professional advice
- No guarantees about outcomes or effectiveness
- Information shared is for emotional support, not diagnosis
- Conversations are peer-to-peer, not clinical
Listener Qualifications
Our listeners are:
- Trained in supportive listening techniques
- Background-checked and vetted
- Committed to confidentiality
- NOT licensed therapists (unless specifically noted)
- Focused on emotional support, not treatment
USAGE AT YOUR OWN RISK
By using LissnUp, you acknowledge that:
- You understand the limitations of peer support services
- You agree that listening sessions are supplemental support only
- You take full responsibility for your decisions and actions
- You won't rely solely on LissnUp for mental health needs
- You'll seek professional help when appropriate
- You understand this is not a substitute for professional treatment
WHEN LISSNUP CAN HELP
LissnUp is designed for situations when you:
- Need someone to listen without judgment
- Want to process thoughts and feelings aloud
- Feel isolated and need human connection
- Want to talk through everyday stress and challenges
- Need emotional support during difficult times
- Want a safe space to express yourself
SCOPE OF SERVICE
What LissnUp Provides
- Compassionate, non-judgmental listening
- Emotional support and validation
- Safe space for self-expression
- Peer connection and understanding
- Confidential conversations
What LissnUp Does NOT Provide
- Mental health diagnosis
- Treatment recommendations
- Medical advice
- Crisis intervention
- Emergency services
- Professional therapy
- Medication guidance
Questions About This Disclaimer
If you have questions about the scope of our services or need clarification about when to seek professional help, contact us at:
Email: connect@lissnup.com
Remember: For mental health emergencies, always contact professional crisis services or emergency services immediately.
ACKNOWLEDGMENT
By using LissnUp services, you acknowledge that you have read, understood, and agree to these limitations and disclaimers.