Privacy Policy
Your privacy and confidentiality matter to us
Learn how we protect your personal information and maintain complete confidentiality in all our anonymous listening sessions.
Privacy Statement
Key Points
What we collect:
Basic account info, session data (duration/frequency only), feedback
What we DON'T collect:
Session recordings, conversation content, personal details beyond what you share
How we protect you:
Encrypted data, background-checked listeners, strict confidentiality training
Your control:
End sessions anytime, delete account anytime, control what you share
Emergency exceptions:
We may disclose info only for immediate safety risks or legal requirements
Data Collection
Personal Information
When you register or purchase services, we collect name, email, payment info, and contact details.
Session Information
- Session duration and frequency
- General topics discussed (without specific content)
- User preferences and feedback
- Technical connectivity information
How We Use Information
- Create and manage your account
- Match you with appropriate listeners
- Communicate about sessions and services
- Improve our platform and user experience
- Ensure user safety and platform security
- Provide customer support
Session Confidentiality
No recording of sessions unless explicitly agreed by all participants
No sharing of conversation content with third parties
Listener confidentiality training ensures appropriate handling
Safety Exceptions
We may disclose session information only for:
- Imminent danger to you or others
- Legal obligations or court orders
- Child safety concerns
- Platform safety violations
Data Retention
Account Information: Retained while account is active, deleted within 90 days of closure request
Session Information: General stats kept up to 2 years for quality assurance
Conversation Content: Not retained beyond session duration
Your Rights
You can:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Control communication preferences
- End sessions anytime
- Close your account anytime
Security Measures
We implement encryption, access controls, regular security assessments, employee training, and incident response procedures. However, no internet transmission is 100% secure.
Contact Us
Privacy questions: privacy@lissnup.com
General support: connect@lissnup.com
Last updated: June 5, 2025